Knowledge Base
Practical guides, checklists, and frameworks from our engineering team. No fluff — just actionable content for IT leaders.
Read the PUGA Systems Blog
Current notes on managed IT, cloud cost control, security controls, incident response, backup readiness, compliance, and DevOps operations.
The Complete Endpoint Security Checklist
A step-by-step checklist for hardening endpoints: EDR deployment, disk encryption, application whitelisting, and USB policy.
Zero Trust Architecture: Implementation Guide
From network segmentation to identity-aware proxies — a practical guide to implementing Zero Trust in mid-market environments.
Incident Response Plan Template
A ready-to-use incident response framework: detection, containment, eradication, recovery, and post-incident review procedures.
AWS Cost Optimization Playbook
Reserved instances, right-sizing, spot fleets, and storage tiering — proven strategies to reduce AWS bills by 20–40%.
Cloud Migration: On-Prem to Hybrid Architecture
A 6-phase migration framework: assessment, planning, proof of concept, migration, optimization, and operations.
SLA Management Best Practices
How to define, measure, and report on SLAs. Includes SLI/SLO definitions, error budgets, and escalation protocols.
Monitoring Stack Selection Guide
Comparing Datadog, Prometheus+Grafana, New Relic, and CloudWatch — pros, cons, pricing, and best fit by environment size.
SOC 2 Type II Readiness Checklist
The complete technical control checklist for SOC 2: access management, encryption, logging, change management, and vendor oversight.
HIPAA Technical Safeguards Guide
PHI encryption, access controls, audit trails, and backup requirements. Everything your engineering team needs to implement HIPAA controls.
CI/CD Pipeline Design Patterns
Branch strategies, testing gates, canary deployments, and rollback procedures for reliable software delivery pipelines.
Kubernetes Production Readiness Checklist
Resource limits, health probes, RBAC, network policies, PDB, and observability — everything needed before going live with K8s.
Infrastructure as Code: Terraform Best Practices
Module structure, state management, secret handling, CI integration, and drift detection for production Terraform workflows.
Need hands-on help implementing these practices?
Our engineering team can audit, architect, and implement any of these frameworks in your environment.